Knowledge management (KM) is the process of capturing, sharing, filtering, optimising, using and managing knowledge and information. And yes, you should have a strategy!
Even a short section in your business plan will at least get you thinking about the topic. A good KM strategy will enhance the profitability, efficiency and resilience of a business.
Some of the drivers for knowledge management could be:
Efficiency: are you trying to move work from one person to another in order to reduce costs, redistribute duties or create contingency for when a key person is off sick?
Productivity: are you trying to improve the overall level of productivity of the group by challenging processes and looking for smarter ways to do things?
Risk mitigation: are you trying to minimize the risk associated with