Lucette Hogg - Alama DocumentationKnowledge management (KM) is the process of capturing, sharing, filtering, optimising, using and managing knowledge and information. And yes, you should have a strategy!

Even a short section in your business plan will at least get you thinking about the topic. A good KM strategy will enhance the profitability, efficiency and resilience of a business.

Some of the drivers for knowledge management could be:

  • Efficiency: are you trying to move work from one person to another in order to reduce costs, redistribute duties or create  contingency for when a key person is off sick?

  • Productivity: are you trying to improve the overall level of productivity of the group by challenging processes and looking for  smarter ways to do things?

  • Risk mitigation: are you trying to minimize the risk associated with